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Resume · Experience and skills

Gabriel Cavalli Paduch

Technical Support Engineer | Linux & Containers

Technical support, Linux infrastructure, Kubernetes and software engineering. A background connecting diagnosis, development and operations.

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Gabriel Cavalli PaduchNext Develop

Professional Summary

IT professional with 9+ years of experience in technical support, Linux infrastructure, containerized environments, software development and automation, including 4+ years in dedicated IT support roles.

Experienced in troubleshooting production systems, diagnosing infrastructure and application failures, supporting customers and maintaining self-hosted services. Daily hands-on experience operating production Kubernetes environments, with a strong background in Linux, Docker, networking, monitoring and automation.

Founder of Next Develop, responsible for technical operations, deployments, incident resolution and ongoing support of business applications.

Professional Experience

2024–Present

Founder & Tech Lead

Next Develop

  • Own technical operations, deployments, incident resolution and ongoing customer support for self-hosted business applications and API services on Linux infrastructure.
  • Operate production Kubernetes environments as part of daily work, maintaining containerized services and investigating workload and configuration issues.
  • Develop, deploy and maintain containerized applications and API services with health checks, monitoring, automated restart policies and resilient background processing.
  • Diagnosed and recovered a database startup failure after a VPS reboot by correcting the container restart policy and validating API/database readiness; added configuration checks to prevent recurrence.
  • Reproduced and fixed webhook connection-state mismatches, with regression tests for reconnects, duplicate events, invalid signatures and intentionally disabled channels.
  • Build support and monitoring tools for ticket handling, incident tracking, HTTP availability, connection state, latency and integration errors; document diagnosis and recovery procedures.

Sep 2024–Jun 2025

Technical Head

CRM & Automation Company

  • Led technical delivery across automation, generative AI and REST/GraphQL integrations for multiple clients, combining team coordination with hands-on implementation.
  • Maintained Linux and container-based infrastructure, investigated integration and service issues, and translated operational requirements into technical solutions.

Apr 2022–Oct 2025 · Concurrent role

IT Instructor

RTI Cursos

  • Taught networking, servers, Hyper-V, Windows Server 2022 and IT fundamentals through practical instruction for children and adults; explained technical concepts to learners with different experience levels.

Jun 2024–Sep 2024

Systems Development Analyst

Indaiá Eventos

  • Developed React interfaces, Python automations and chatbot/AI solutions, and supported cloud infrastructure for event and customer-service operations.

Jul 2023–May 2024

Full Stack Developer

Lobsystem

  • Built web applications and data integrations with Next.js, React, Python and PHP; worked with AWS, Proxmox and Zabbix on deployment, infrastructure and monitoring.

May 2022–Jun 2023

Junior Infrastructure Analyst

EMBRAED Empreendimentos

  • Managed corporate networks, VLANs and Group Policy; created Python scripts for file recovery and supported workstation provisioning with WDS/MDT.

Sep 2021–Dec 2021

IT Support Technician

Philozon

  • Supported local IT infrastructure, including servers, networks and camera systems; diagnosed hardware, software and connectivity issues.

Sep 2019–Sep 2021

Technical Support Agent

Videosoft

  • Provided remote customer support for embedded Linux/Windows systems and thermal printers, troubleshooting application, peripheral and operating-system problems.

Jul 2017–Jul 2019

IT Technician

Liceu Catarinense

  • Maintained school systems and networks, supported end users, and resolved hardware and software issues in day-to-day school operations.

Core Skills

Support & troubleshooting

Customer-facing technical support, remote diagnosis, incident investigation, issue reproduction, root cause analysis, regression testing and operational documentation.

Kubernetes & containerization

Daily hands-on production Kubernetes operations, containerized service deployment and troubleshooting; Docker and Docker Compose.

Linux & service operations

Linux administration, VPS management, Nginx, Traefik, service health checks, incident recovery and production troubleshooting.

Infrastructure & observability

Networking, VLANs, reverse proxies, AWS, Proxmox, Zabbix; project tooling with Prometheus, Grafana, Loki and Alertmanager.

Automation & tooling

Go, Python, shell scripts, REST APIs, webhooks, PostgreSQL, Redis, resilient background jobs and CI workflows.

Education & Professional Development

  • Undergraduate coursework in Computing — UniCesumar, 2018–2020 (degree not completed).
  • Technical course in Electrotechnics — SESI PR, 2013–2016.
  • Additional training: Docker, Kubernetes, API development, AWS cloud computing (RR Starter / RR Expert), Active Directory and IT governance.

About My Work

I combine technical support, infrastructure and software engineering to investigate problems from the user experience down to the application, database, containers and network.

At Next Develop, I build and support SaaS products, integrations, monitoring tools and automations. I value clear communication, practical documentation and reliable operations.

Contact Me